Terms & Conditions
Effective Date: July 2026
Welcome to Pet Supply Goods Direct. These Terms & Conditions (“Terms”) explain the rules governing your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with these Terms. If you do not accept any portion of these Terms, please discontinue using our website.
These Terms are intended to define the rights, responsibilities, and conditions that apply when using our website, purchasing products, or interacting with our services.
1. Website Use
By accessing or using this website, you agree that you:
- Are the age of majority in your country, state, or province, or have consent from a parent or legal guardian.
- Will use this website only for lawful and legitimate purposes.
- Will not interfere with the operation, security, or performance of the website.
- Will not attempt to gain unauthorized access to our systems or information.
We reserve the right to suspend or terminate access if these Terms are violated.
2. Product Information
We strive to ensure all product descriptions, images, specifications, and pricing are as accurate as possible.
However:
- Product colors may vary depending on your screen or device settings.
- Product availability is subject to change without notice.
- Slight variations between product images and actual products may occur.
- We may update product specifications or discontinue products at our discretion.
3. Pricing
All prices displayed on our website are listed in the applicable currency shown during checkout unless otherwise indicated.
We reserve the right to:
- Update pricing without prior notice.
- Correct pricing or typographical inaccuracies.
- Cancel orders affected by pricing errors.
If a pricing issue impacts an order already submitted, we will contact you before completing the order.
4. Orders
Placing an order does not automatically guarantee acceptance.
Pet Supply Goods Direct reserves the right to:
- Accept or decline any order.
- Limit quantities purchased.
- Restrict sales to certain customers or locations.
- Cancel orders suspected of fraud or unauthorized activity.
If payment has already been received for a cancelled order, a full refund will be processed.
5. Payment
We accept approved payment methods available during checkout.
By submitting payment information, you confirm that:
- You are authorized to use the selected payment method.
- Your billing information is accurate and complete.
- Payment authorization must be successfully approved before your order is processed.
6. Shipping
Estimated shipping times are provided as general guidelines only.
While we work to ship orders promptly, we are not responsible for delays resulting from:
- Shipping carriers
- Customs processing
- Severe weather conditions
- Public holidays
- Circumstances beyond our reasonable control
Responsibility for the shipment transfers to the customer once the order has been provided to the shipping carrier.
7. Returns & Exchanges
Returns and exchanges are governed by our Return Policy.
Returned items should generally be:
- Unused
- Clean and in original condition
- Returned with original packaging when applicable
For health and hygiene reasons, certain pet-related products may not qualify for returns unless received damaged or defective.
Please review our Return Policy before submitting a return request.
8. Intellectual Property
All materials available on this website, including but not limited to:
- Logos
- Product photographs
- Graphics
- Written content
- Designs
- Videos
- Icons
- Website layout
remain the exclusive property of Pet Supply Goods Direct or its licensors and are protected under applicable copyright, trademark, and intellectual property laws.
No content may be copied, reproduced, distributed, modified, or otherwise used without our prior written consent.
9. User Conduct
You agree that you will not:
- Use the website for unlawful or unauthorized activities.
- Upload malicious software or harmful code.
- Attempt to disrupt website functionality or security.
- Submit false, misleading, or inaccurate information.
- Violate any applicable laws or regulations.
We reserve the right to suspend or terminate access for violations of these Terms.
10. Third-Party Links
Our website may include links to third-party websites for your convenience.
Pet Supply Goods Direct is not responsible for the content, privacy practices, or security of any third-party websites.
Access to external websites is entirely at your own risk.
11. Disclaimer
Our website and products are provided on an “as available” and “as is” basis.
To the fullest extent permitted by applicable law, Pet Supply Goods Direct disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, except where such warranties cannot legally be excluded.
12. Limitation of Liability
To the fullest extent permitted by law, Pet Supply Goods Direct shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- Use of our website
- Inability to access our website
- Product purchases
- Shipping delays
- Loss of profits, revenue, or information
Our total liability for any claim shall not exceed the amount paid for the applicable order.
13. Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and safeguard your personal information.
14. Changes to These Terms
We may revise or update these Terms & Conditions at any time.
Any changes become effective immediately after they are published on this page. Continued use of our website following any updates indicates your acceptance of the revised Terms.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted according to the laws applicable in the jurisdiction where Pet Supply Goods Direct operates, without regard to conflict of law principles.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the appropriate courts within that jurisdiction.
16. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Pet Supply Goods Direct
Email: info@petsupplygoodsdirect.com
Website: https://petsupplygoodsdirect.com